QRUMI / SUPPORT

How can we help?

Find quick answers for creating, editing, and saving QR codes. If you still need help, contact Dewvelop directly.

01

Create

Choose the information type and enter the content you want to share.

02

Customize

Adjust shapes, colors, patterns, logos, and captions while watching the preview.

03

Export

Select a PNG resolution and save the finished image to Photos.

FAQ

Frequently asked questions

01

My QR code is not scanning.

Low color contrast or heavy changes to shapes and logos can reduce reliability. Check the estimated scan reliability and try a light background with a dark QR color.

02

Where are my QR codes saved?

QR codes saved to the in-app library remain on your device. Exported QR images are saved to Photos, where you can manage or delete them.

03

I cannot save an image.

Check QRumi’s Photos permission in device settings. QR creation and editing still work without permission, but logo selection and image saving may be limited.

04

Is my QR information sent to a server?

QR content, design settings, and logo images are processed on your device. See the Privacy Policy for more information.

STILL NEED HELP?

Tell us what
happened.

Include your device model, OS version, and the steps that caused the issue. Please do not include sensitive QR content.