Capture
Check camera, motion, and location permissions when capture tools are unavailable.
FILM93 / SUPPORT
How can we help?
Find answers about shooting, film editing, photo export, and Film93 Pro. Contact Dewvelop if you still need help.
Develop
Compare the original and adjust film strength, grain, vignette, exposure, and depth.
Export
Choose JPEG, HEIF, or PNG and review Photos permission before exporting.
FAQ
Frequently asked questions
I cannot save a photo.
Check Film93’s add-only Photos permission in iOS Settings. Review the export format and Save Original option, and make sure your device has enough free storage.
The saved film effect looks different from the preview.
The camera preview and final export can differ slightly depending on resolution, HDR, and color information. Use original comparison, strength, and exposure controls in the darkroom to refine the result.
Depth or background blur is unavailable.
The feature may be limited when a photo has no depth information or the subject is difficult to separate. Try a photo with a clearer boundary between the subject and background.
Location is not saved in my photo.
Check both Save Location in Film93 and location permission in iOS Settings. Included metadata can vary with the export format and the original photo.
My Pro purchase or subscription is not active.
Check your internet connection and Apple account, then use Restore Purchases in Film93 Settings. You can also confirm the subscription in App Store subscription management.
Are my photos uploaded to a server?
Capture, film processing, editing, and export happen on your device. Film93 does not upload photos to Dewvelop’s servers. See the Privacy Policy for advertising and purchase service details.
STILL NEED HELP?
Tell us what
happened.
Include your device model, iOS version, Film93 version, and the steps that caused the issue. Avoid attaching private photos unless they are required to explain the issue.